A non-refundable 50% is required to secure an order and the remaining balance is to be paid 10 days prior to the agreed date of delivery/collection of the order if paying by cheque or bank transfer. If paying in cash, this can be paid upon collection of items. For orders totalling less than £100 the total balance is payable upon booking to secure the order.
Once an order is placed a date will be agreed as to when we will require additional information. It is important that these dates are adhered to as closely as possible so that we can manage all client orders effectively.
Babydoll reserves the right to cancel any order from clients who fail to provide this information within the agreed timescales unless another agreed date has been made. Babydoll will of course give fair notice of this and would endeavour to contact the client on several occasions before cancelling any orders. In this unlikely event the client will not be entitled to any refund and may incur additional production costs.
All items required should, where possible, be ordered when the original order is placed. If orders are placed in stages we cannot guarantee continuity of design, discontinued materials, prices or that time can definitely be allocated and agreed upon in order to produce any subsequent orders placed.
Following payment of a 50% deposit the remaining balance is then required 10 days prior to delivery/collection of each item. For example, if you choose for your invitations to be delivered/collected 12 weeks prior to your wedding the final balance for these would be due 10 days prior to delivery/collection. If you opted for your table plan, favours, menu's etc to be delivered/collected 2 weeks prior to your wedding the final balance for these items would, again, be due 10 days before their delivery/collection. Dates and timescales for delivery/collection of each stage of the order would be agreed upon in advance and a full payment schedule will be provided. Alternatively, if you wish you can simply opt to pay the total balance from the outset.
Babydoll accepts that, with regards to "On the Wedding Day" items (menu's, placecards, favours etc) there may be some fluctuation between the original numbers given and the final amount required upon receiving your RSVP's. A fluctuation of up to 15% will be accepted and your invoice altered accordingly however anything beyond 15% would still be chargeable.
Payment can be made via bank transfer, cash, cheque or postal order.
Prices can be changed at any time without prior notice. However, any confirmed orders will not be affected.
All goods remain the property of Babydoll until paid for in full.
PROOFS
We will provide you with a free proof copy. Proof reading is the clients responsibility and we will require you to sign, date and return the proof to us to ensure that all details are correct and spelled correctly. Babydoll cannot be held responsible for any errors which have gone unnoticed after the proof has been signed and returned.
COPYRIGHT
Clients are responsible for obtaining copyright permission relating to hymns etc used in any of the stationery. Babydoll is in no way responsible for this.
BABYDOLL PRODUCTS
All stationery is hand-made and as such there may be a slight variation in the items. However, this will not affect the overall design and will not make the goods faulty.
In the unlikely event that product specifications from my suppliers change we will offer you an alternative of the same quality without an increase in price. However if you choose an alternative of greater value then this will result in an increase in cost which you, the client, will be responsible for paying.
ENVELOPES
Invitations, RSVP Cards and Thank You Cards are all provided with envelopes included within their prices. Envelopes are white, ivory or cream and are matte. Pearlised envelopes can be purchased as an upgrade with some designs but it is the clients responsibiliity to request this otherwise standard matte envelopes will be provided with all designs.
CANCELLATION AND CHANGES
Any cancellation will incur charges for all work carried out up to the date of cancellation.
Any changes you wish to make to the order can be discussed with us prior to any work being carried out. However, if work on your order has already commenced and you still wish to make changes you, the client, will incur charges for any work already commenced. Any alterations made to the order could affect the agreed order completion date.
If you wish to make any changes to wording or spelling please send these in writing or on an e mail, both which must be signed and dated. We cannot accept any changes over the telephone.
DELIVERY/COLLECTION
Personal delivery of your order to a local address will incur a fee depending on distance. Alternatively orders can be collected by the client from my home in County Durham.
All orders sent through the postal system will be sent via Royal Mail Recorded Delivery (please contact Royal Mail for further information on this service as restrictions apply). All postage costs are to be paid by the client as this is not included within Babydolls prices. A signature will be required upon receipt of the order.
For an additional payment Royal Mail Special Delivery can be arranged which insures in the event of loss or damage (please contact Royal Mail for further information on this service as restrictions apply). A signature will be required upon receipt of the order.
All orders will carefully packed to avoid damage in transit. Babydoll cannot be held liable for goods lost or damaged in transit and will not be held responsible where any failure or delay in delivery occurs due to circumstances beyond my control.
Babydoll must be notified of any damages within 24 hours of receipt of order.
